Complaints related to banking services has seen rise by 10 per cent in rural Odisha 2014-15 due to increased awareness level, said Banking Ombudsman B. K. Mishra here.
Complaints originating from urban, semi-urban and metropolitan areas are, however, found to be declining, Mr. Mishra said, addressing annual press conference here.
As per the annual report, Banking Ombudsman has received about 2,448 complaints during 2014-15. Of 2,448, 877 complaints have come from the rural areas, which is 35.8 per cent of total complaints. The share has gone up from 25.97 per cent in 2013-14 to 35.8 per cent in last fiscal.Contrary to this, share of urban areas, semi-urban areas and metropolitan areas was 36.4 per cent, 24.6 per cent and 3.2 per cent respectively.
Mr. Mishra said increase in complaints originating from rural areas was achieved due to series of education campaigns conducted across the State. The receipt of complaints through e-mail or online had dropped from 33.4 % in 2013-14 to 25.2 %. While individual customers constituted almost the bulk of complainants at 95 %, 48.5 % pertained to non-adherence to Fair Practices Code or Banking Codes and Standards Board of India.
Prasanta Patnaik 
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